In the game
- Open Lanterns of Legend and wait until you are signed in.
- On the home screen, tap Settings (the gear).
- Under Account, tap Delete account.
- Read what will happen, then tap DELETE MY ACCOUNT.
If a battle is still open, finish or abandon it first: the game will tell you.
Without the game
If you no longer have the game, e-mail [email protected] with:
- the subject Delete my account;
- your Play Games gamer ID: the name on your profile in the Google Play Games app;
- roughly when you last played.
We may ask for more details to check that the account is yours. We then make the same deletion request the game makes, and reply to tell you the date it takes effect.
What happens next
- At once: you are signed out on every device.
- For 30 days†: nothing is deleted yet. If you change your mind, open the game and sign in: it offers KEEP MY ACCOUNT. Or e-mail us and we will cancel it.
- After that: your account is deleted within the hour. Signing in again later starts a new, empty account. Anything you bought cannot be moved to it.
What is deleted
- Your Play Games player ID and display name, and the link between your Google account and the game.
- Your sign-in sessions and the game's install IDs.
- Your heroes, teams, progress, weekly and season progress, and your battle history.
- Your crash and error reports, and the confirmations of ads you watched.
What is kept, and for how long
Some records must outlive the account, as evidence. They are moved to a new random ID that is not linked to you, your Google account or your device:
- your purchases, their refunds, and the in-game currency records that go with them (for refunds, chargebacks and disputes, and so the same purchase can never be used twice);
- battles that were flagged for cheating, with their review, and your final season rankings;
- actions our support team took on the account, and the record of when you asked for deletion and when it was done.
These records are currently kept with no end date. We plan to delete them 3 years† after the account is deleted. Google keeps its own record of your purchases under Google's privacy policy.
Server logs, which may contain your account ID and IP address, expire after 7 days†. Our backups age out on their own: no copy of your account remains at most about 67 days† after you asked.
More detail is in the privacy policy.